Office Dispatch/Service Manager With EService your office staff can: allocate and dispatch jobs efficiently according to staff availability and location assess job status and progress giving them the ability to advise customers if the service worker will be early or late invoice for work as soon as a job is completed by exporting job information from EService reduce data entry and the errors that result from lost or incorrect paperwork

Field staff view This powerful, cost-effective, service enables your field service team to: receive and respond to service orders within seconds access accurate, up-to-date job and customer information provide prompt efficient service to customers track and record resources used on a job including parts and labor offer your customers service time commitments that are near impossible without the job progress and worker visibility provided by EService

Classic Web Access
Security	Authenticated Login Multiple levels of user privileges – provide full administrator access, dispatcher access, read-only access, etc SSL encryption Automatic logout after a period of inactivity
Call Taking	Call-taking - create jobs using the Web Interface while talking to your customer Pick existing customers from a list or search for their details to populate jobs automatically Create new jobs by finding free timeslots in your Field Workers’ diaries
Job Creation	Business to Business using Web Service (SOAP) interface or using an XML email template Manual creation using the web interface, capturing customer and site details, contact details, required resources, multiple public and private notes and custom labeled fields Job creation from the Web Diary screens
Assisted Assignment	Filtered lists of assignees based upon job address and assigned Field Worker areas Assignment based upon Field Worker rosters Full auto-assignment using worker’s rosters, skills, current workload and work areas (EService++ only)
Auto-Dispatch	Choose to dispatch assigned jobs automatically, either immediately or at start of next working day (when using Web Services interface)
Job Management	Use the Job List to view job summaries, filter by dates or current job status and sort by any column – customize the columns that you view Use the Diary screens to view jobs, color coded by current status and filter by region (work area) – setup different views for different dispatchers See real-time job status updates (when Field Workers are within coverage) Automatic timestamps allowing you to monitor and measure travel time, working time, down time and administrative time per job Review notes added to jobs by Field Workers Review parts, labor codes, trouble-found codes, solution codes and other resources added to jobs in the field Recall, update and cancel jobs that have been dispatched Add public and private notes to jobs with automatic timestamps and user identification Business to Business updates of job events, status changes and added resources using the Web Services callback interface and XML email interface Send automatic email updates to external parties when jobs change status Jobs may be paused and resumed multiple times with full status history, including reasons for stopping work and expected resume times Print job details or print an invoice created from job details Override job status if Field Workers are out of coverage or lose their device Export completed job details to popular accounting packages
Workforce Management	View current roster, assigned jobs, job progress and time-off for each Field Worker (optionally filter this view by assigned work areas) Use the Diary screen to spot job clashes and spare time at a glance Report on worker productivity, travel times and categorize by job types Capture time off, preventing job assignment and creation when Field Workers are not available Assign time zones to workers and dispatchers Configure Field Workers devices.
Customer Management	Maintain a list of regular customers and their contact details for quick access Search on all customers created and used Export and import customer lists from other applications such as accounting packages
Searching	Search for jobs and customers by name, number, phone numbers, etc.
Administration	Customize job types, user types, job cancel reasons, job reject reasons, job on-hold reasons, business hours, typical job durations and lead-in times Configure the columns visible on the Job List and the order in which they are displayed Add, delete and maintain user details (Dispatchers and Field Workers), capture their time-off and set up their time zones, work areas and contact details Upload customers, Field Workers, resource lists (parts, labor codes, etc) from CSV files Upload your organization logo to customize the site and printed invoices Create new data fields to dispatch to Field Worker’s PDAs, with customized labels and up to 500 characters of your data.
Reports	View, print and save multiple reports (HTML and CSV formats) and filtered by date. Reports are available for open jobs, completed jobs, worker productivity, customer activity, archival of full job details, import of jobs details to QuickBooks and MYOB, etc
Help	Access online manuals, tutorials and latest code releases
3rd Party	'3rd Party' users have restricted, but powerful access to the EService website. They can login to the website and create jobs (and customers if permitted) directly in the system. Additionally they can see the jobs they have created for the organisation and watch them as they are progressed by the Dispatchers and Field Workers. This type of account is normally provisioned to a person or company who is trusted and regularly supplies work to the primary company using EService.
Supplier	A user of type 'Supplier' has very limited access rights to the website. They can view the Job's they have supplied on the Job List page, but are not able to edit any information, view Private Notes or Dispatch jobs. 'Supplier' user accounts are normally provisioned to a person or company needing to view the progress of jobs they have supplied.
EService Field Client
Security	Authenticated Login
Receive Jobs	Audible alert when device receives a job, job displayed on the Job List as “pending” Regular reminders if pending jobs are ignored If a pending job is ignored for too long (configurable period) the job is returned automatically to the Server and marked as “missed” on the Field Device
View Job Details	View details for open and closed jobs View job details, including customer and site details, job description, notes, required resources, quoted value, external reference numbers and custom fields View resources available to add to a job, job status history and working time
Accept and Reject Jobs	Accept or reject pending jobs, providing a reason from a configurable drop-down list for rejected jobs
Update Jobs	Update a job’s status from pending to accepted, enroute (optional), started, presign-off (optional) and complete Pause and resume started jobs, providing a reason (e.g. require more parts) Add multiple notes to jobs, which are sent immediately back to the dispatcher Update a job’s expected start and end times
Call a Customer	Click on one of the customer numbers sent with a job to set up an immediate voice call to the customer
Add Resources to Jobs	Add multiple resources from searchable lists, to a job – for example, fault codes, trouble-found codes, parts used, labor used, free text notes, payments method and amount received
Complete Jobs	Complete jobs and capture fault codes, trouble-found codes, parts used, labor used, free text notes, payments method and amount received
Work out of Coverage	Robust store and forward functionality allows working out of coverage
Configuration	Over the Air updates of configuration tables, reject and on-hold reasons, resource list (parts, labor codes, etc)
GPS Tracking	If your phones have built in GPS receivers (very common these days), the EService website provides GPS map data for free. GPS functionality includes location of job events, speed and travel information and smart fence triggered functionality.
Franchise Module [More Info...]
Call taking	Take all phone calls at a nationwide call center. Jobs are created in a central location known as the 'Hub'.
Nationwide dispatch	The Hub can dispatch jobs to your various franchises or depots around the country.
Depots	Depots can manage their own jobs as well as receiving work from the Hub.
Live updates	Jobs progressed or completed by the Depots that were provided by the Hub have live updates pushed back to the Hub.